Certified Hospitality Supervisor (CHS)

About

The CHS is issued by the American Hotel & Lodging Educational Institute (AHLEI). It is an international credential, and you can earn it and use it while working in Canada. It shows that you understand the basics of supervising a hospitality team, including leading staff, serving guests, and keeping daily operations running smoothly.

The credential is a good fit for front-line workers who want to move up, and for career changers who want proof of hospitality skills. It is often useful for roles such as front office manager and guest services manager. Employers in Canada do not require it, but many value it as a sign of training and commitment.

How to get it

1. Check that it fits your goals
   Think about whether you want to move into a supervisor or manager role in a hotel or lodging business. Talk with your employer or a hiring manager about whether the credential would help.
2. Enrol in the course
   Sign up for the CHS course through AHLEI or an approved training provider. Many people study part-time while they keep working.
3. Complete the coursework
   Work through the study materials at your own pace. Topics usually cover leadership, guest service, staff training, and day-to-day operations.
4. Pass the exam
   Book your exam and sit it when you feel ready. Passing it is what earns you the credential.
5. Add it to your resume
   Once you are certified, list the credential on your resume and professional profiles. Mention it in job interviews when you talk about your leadership skills.

The exam

The CHS exam is a written test based on the course material. It checks that you understand the main ideas of hospitality supervision. Plan for a few months of steady study before you sit it.

Careers that mention it

Keeping it

The credential is kept current through AHLEI's certification process. Check with AHLEI for the current renewal rules and any steps needed to keep your certification active. Keeping it up to date shows employers that your skills are current.